transcripts : October 5th, 2000


Moderator
Time to start. Let me type in what the purpose of this chat is for and what's ahead....

Moderator
I think as frequent flyers, we're always concerned of any changes to have an effect on the benefits we come to appreciate from these programs. Sometimes, changes by programs have an effect of reverse loyalty and they can cause a re-examination of which program to belong to, and more importantly, does the change make your program competitive...

Rssrsvp
Moderator, you mentioned a change in the Sky Miles dept. Do you know the new mgnt. team?

Moderator
I think tonight we want to discuss a common forum to approach Delta with to explain our concerns in making the SkyMiles and in particular the Medallion level of the program competitive and rewarding. I'd like each of you to one by one, chime in on what your general thoughts are and in particular, the hot buttons of this issue.

Moderator
Yes, let me answer this first question...

Moderator
Martin White is now officially leaving/gone, as I suggested last week. Christine Pearce is scheduled to take over the Delta responsibilities, however, that assignment was made before knowing that Martin was leaving, so they have asked her to stay around a little longer to supervise SkyMiles as they interview for replacements for both.

the scribbler
By removing the SWUs, the "L" rule--previous hot button--flares up again; DL is just not competitive now. Every other major I can upgrade lowest domestic; AA and UA with a companion. AA int'l any published fare; UA int'l pretty similar to DL; CO is a disaster

Rssrsvp
Does that mean that they are in limbo?

BostonBoy
Here is my opinion: This change doesn't make Delta SkyMiles any worse than any competitors. Only systemwide upgrades for top-tiers. It is even better for the mid and lower tiers, since they have North American upgrades confirmed at time of booking. But the problem stems from the fact that the systemwides for all levels cancelled out a huge weakness of the SM program. That is no upgrades from L-fares. And the systemwides, while competitive in number and who they go to other airlines, can only be used on M fares or higher. So, basically, Sky Miles is now a major step behind the majors.

Moderator
Now, Christine is actually a very talented lady who ran the Continental OnePass program for a few years, but still with her simply placeholding the job until a replacement is names, I thin we continue to do our research and get ready to work with Delta.

BostonBoy
Basically, the scribbler said what I wanted to a lot more succinctly

Spiff
My biggest complaint is the general dilution of the value of the program. The 2001 Benefits are definitely inferior to the 2000 benefits. I already have to deal with L and U fares being non-upgradeable, which other programs don't have. DL should be ENHANCING benefits, not diluting them!

Moderator
Let's take an issue at a time....1st with the scribbler and the L fares...

Moderator
There is no doubt that Delta is the only major program that exempts fare codes from select benefits of the tiers. American and United do not.

the scribbler
Moderator I forget about U fares

Moderator
It's not just about L fares, I thought they have also extended that restriction to another fare class as well. Comments just about this issue?

the scribbler
yes U fares, which in certain places have replaced L fares, while L's replace Ks forcing Ks much higher

the scribbler
it's really insulting that they think we can't see what they're doing--their language especially

Moderator
I think it is the U fares, thus they would have a competitive dis-advantage of two fare classes against all other programs, not just United and AA. The difficult thing for me to digest, is why does only DL seem to have a problem with controlling this inventory, surely they fly generally the same aircraft as the other airlines...

Spiff
It's bad enough that there are now 2 guaranteed non-upgradable fare classes. What's worse is that K+ fares are often hundreds of dollars higher than L and U and there is no guarantee of an upgrade unless one is PM or using a soon-to-be-disappearing SWU.

Moderator
Good point Spiff....other comments?

leroy11
I don't buy the inventory argument. They can wait-list people until a few days before departure - like CO.

the scribbler
It's all about $$$--they're greedy at a time where they can be. But when the economy goes down, where they going to be

BostonBoy
I think that if Delta dumps the SWU as it now looks, they should retract the L-fare policy. The only reason SkyMiles stayed ahead of the competition is that, while L-fares was -1, systemwides was definitely a huge plus. Now they are even on SWUs, so the L-Fares remains a -1, and thus SkyMiles is a "negative" program.

Rssrsvp
I flew to JFK - Barcelona upgraded to BE over Labor Day and the flight was empty. There are plenty of BE seats open in peak season

the scribbler
I think everything DL is doing now is very short sighted

Moderator
I think one of the reasons they are in this mess (and we have some research to do) is that they are the only major aline to not expand FC seating capacity over the last 5 years....Correct me but did not AA expand FC seating about 3 years ago?

the scribbler
they also don't allow you to waitlist int'l day of flight--no one else does that

BostonBoy
I'd argue that Continental's upgrade policy is just as bad as if not worse than Delta. There are no upgrade certs. BF award seats and upgrade seats are not released until 30 days ahead of departure.

leroy11
I booked a BE elite award ticket to Holland in mid-July ten days before departure on the exact dates and flights I wanted. The inventory is there on many routes.

the scribbler
DL's premium cabins are pretty competitive; also bear in mind that they advent of BE added 10 premium seats on 763s

Moderator
The next question for your input:

Track
I think I'm in the worst possible position: GM, New York, 95% international travel, 95% leisure travel, ergo, no more Escape Plan for cheap fares to Europe and no more SWU's for cheap (sort of) upgrades. What's left for me? Double miles for future upgrades on M fares! The Web Fares are a joke.

Rssrsvp
There are 48 BE seats on 763's.

leroy11
"Double miles for future upgrades on M fares" that's not for upgrades using miles I hope

Rssrsvp
Who do you approach at DL?

Moderator
Why was there not a larger outcry from the SkyMiles population with the change to SkyMiles and the L fares and companion upgrade issue. It seems to me that more of a front at that time might have helped this situation....what that not much an issue to many of you at that time?

BostonBoy
And you don't see Delta giving us customer appreciation days, do you? (sorry, just flipping thru the CO board)

Track
Yes, Leroy11, it is, on international trips.

the scribbler
It was an issue; I was on rec.travel.air at the time--not Flyer talk so they possibility for this kind of organization was nil

Rssrsvp
A Sky Miles gal told me today, that she has had many complaints.

Moderator
You're probably right on that issue. But now we have a better platform to form a groundswell...

Spiff
The L-fare rule was before my time. I really got going in '98. Before that I did about 4-5 trips a year, mostly on United. I've since graduated and am traveling a lot more now.

Moderator
Let me review what our plans are for those who hadn't seen the comments on the board yet -

BostonBoy
I was trying to think of examples of people would be encouraged to fly Delta more, etc, due to this new policy. Here is what I found: Someone who would book B/E fares, but now books M-fares and simply upgrades. Another is someone who is mid-tier on DL, and now encouraged to fly to make PM so they can get SWUs.

Rssrsvp
Changing the rules mid-year was wrong.

PremEx
The only thing I could do was write them, which I suggested others do as well. In my experience the outcry that occurs immediately after an announcement like this is the most important. Get's them worried.

bannoy
yeah, but there's strength in numbers

the scribbler
I think they're cocky from the L fare "success".

Moderator
The purpose of these chats is to form a platform to approach Delta with constructive suggestions for not moving ahead with their changes. We will supply them with these transcripts and other information.

Spiff
PremEx: Yes, kinda like how people on the NW boards (myself included) are incensed over the no WP miles for CyberSavers flights anymore.

frightweb
What are the plans?

Moderator
We are currently building a Web site for this information. The address will be www.saveskymiles.com and will be up over the next few days. Several screens are built already, but please don't yell at us yet about it not being live.....it will be. Here's what will be on the Web site:

the scribbler
I think education is an issue as well--and that burden falls on us. Talk to people on planes, in the CRC...People obviously like the SWUs because they're getting used; those same people probably just aren't aware that they're going away.

PremEx
Program comparisons would be a start.

Rssrsvp
Should we approach Mullen if there is nobody in the Sky Miles dept. to approach?

leroy11
Track - wow - so it's now 80K to upgrade to Europe using miles?!

PremEx
Show them and the general public that there are alternatives and convince Delta that this is certainly NOT the time to be giving folks a reason to switch...especially when some like United are offer a pretty good bonus program right now.

Moderator
You will be able to sign up to an ePetition, you will be able to add comments to a dedicated chat thread, you will be able to compare base benefits with other programs, you will be able to request business cards with the mission statement of this group and the URL to pass along to other SkyMiles members you meet, you will be able to pass along a viral email about getting more people to sign the petition, etc.

the scribbler
You'll notice no press release for the end of SWUs but every time they buy a coffee table for a CRC it's for immediate release

BostonBoy
We have all written letters and whatever, and it obviously can't be making a huge effect. What we need is a large unified group with a leader to break down the barriers and get us recognized. We have that now. If anything can be done, it's up to us. Ok, my motivational speaker stuff is over.

Track
I think I was unclear. As a GM one gets double miles, and these can then be used to upgrade an M fare to BE overseas. It still takes 40' to upgrade. Sorry.

leroy11
thanks, Track!

leroy11
What may be a compromise is DL ditching the M fare rule. I could deal with using miles to upgrade a cheap international ticket.

Moderator
I think we can do a very good job on this issue and I don't mind leading you but it has to be organized and it's not an "US" against "Them" issue. We all want to remain loyal to Delta.....loyalty is a two-way street, Now, I'd like your comments on a few other issues regarding this. Please hold comments until I post the next question...thanks

Moderator
In my last conversation with Delta. one of the reasons for the change was that they are unable (their words) to satisfy the demand for these SWUs and that's why they want to change....so that they won't dissapoint so many people.....your comments? Remember, we complain if we all have benefits we can't seem to use....please comment now.

Track
Yes, Leroy11, that's a great idea, along with extending Escape Plan fares to other cities (I think Boston will be the only one ).

Rssrsvp
There are always BE seats available, that is plain old B.S.

leroy11
well, I'm sure they must get some upset people who find they have no less than 85 800 mile segment upgrade points expiring this year!

the scribbler
I've never heard of anyone complain they couldn't use their SWUs--do a search on the DL board and come up empty

PremEx
I'd rather have a benefit that I might not be able to use all the time than not have one at all.

the scribbler
Maybe domestic PMs but that's it

the scribbler
well said premex

Moderator
more comments on the issue of protecting you against having to say no all the time...

BostonBoy
Just domestic PMs and revenue BEs who never take overseas vacations

Spiff
Well, if they want to satisfy more people, they should ease the restrictions on their use, not take away their value and make them harder to obtain. Lose the M-class rule on thee-than-full BE international flights

Rssrsvp
PremEx, you are 100% right

doc
yes, were short on food so well serve nothing!

Track
In the past I have had the hardest time finding out from the GM desk how many miles I had accumulated towards my next SWU. Now, all of a sudden, they actually give me the correct numbers - and quickly. Are they trying to encourage me go use them up?

Moderator
Doc....that's a classic....we will quote you on that one...excellent.

Moderator
One of the things we need to do is build the competitive chart of these benefits against AA and United. What are your thoughts on SWUs that these other two programs had out. PremEx....your thoughts on United?

JayJ
I have always been able to use SWA's from Seattle. Maybe they are referring to people in ATL or NYC. DL doesn't seem to thi.nk very far beyond ATL

PremEx
I don't think that's a valid argument on their part. Sounds like marketing babble to cover another reason for doing this.

leroy11
also, the benefits of sky team which are pretty pathetic for GMs compared to UA and AA.

Moderator
yes, JayJ it may be a regional problem and that occurs in all programs because of fortress hubs....

Rssrsvp
It is very difficult to upgrade from JFK to Europe.

BostonBoy
AA gives 4 VIP2s to all ExecutivePlatinums. They are great. They can be used on ANY fare and do not capacity control the seats. They come out of the F and C fare code buckets

the scribbler
I've stated before I think it has to do with SkyTeam and AF's terrible program

Moderator
BostonBoy....are those good for all international destinations?

BostonBoy
JayJ: are you saying that SEA-JFK-CDG, for instance, is easier than JFK-CDG?

BostonBoy
Yes

BostonBoy
AA medal only

BostonBoy
metal

the scribbler
If you fly int'l from CDG--why be an AF member when if you join DL you get SWUs, but AF no SWUs

leroy11
still it's a very good deal

leroy11
(the aa one)

BostonBoy
Leroy: Fantastic deal. I was just clarifying that they can't be used on codeshares, as Delta were.

Moderator
We'll see how PremEx weighs in on United and SWUs....

Spiff
scribbler: I think that's part of Delta's grand plan - match their new grade-B partners' benefits instead of encouraging them to match Delta's.

BostonBoy
I like the sribbler's comment. I think this might have something to do with SkyTeam.

Rssrsvp
Moderator, don't forget that in the off-peak season many BE sections are empty.

Rssrsvp
to Europe

the scribbler
Before SkyTeam, AF didn't even have a 40K Y to C award

Moderator
To answer an earlier question. I don't think we're ready for Leo yet....we've only got 15 people up here now.....once we get a real nice petition going and some energy behind this, we'll be fine. Right now, we're building our platform......

Rssrsvp
ok

BostonBoy
To mention some other competition, after long being a no-upgrade overseas airline, US now offers sytemwide upgrades to ALL levels.

Moderator
Also, someone asked about tv coverage. I think I can promise that once we get going. I do know much of the major media and will trade some favors to help. But again, once we get saveskymiles.com up in the next few days, we'll really need for you all to hustle getting people to sing up and spread the word....

Rssrsvp
Also the Wall St. Journal

Moderator
very good info BB. we'll need as much of this as we can gather. I'll use the transcript but please send me more to my email if you think of anything...

doc
absolutely

Moderator
OK, now can I ask you a question which will be very important is helping this effort. Here the question comes:

PremEx
If Delta is anything like Disney, nothing gives them the shakes more than bad press by their guests...kids and stuff. That's about the only thing that makes the Mouse back down. Good press about good loyal customers feeling let down by their beloved airline.

Moderator
If these changes continue to take their coarse, what are the chances that you may take another airline up on their elite challenge to honor your status at another airline - in other words, will these changes cause you to consider moving your business?

JayJ
The too many SWA are issued statement is all bluff. If that is the case, why not raise the bar to having 2 SWA's issued at say 30000 miles or 40000 miles. Why change it to only 4 a year? Because this matches what UA and AA are offering.

Rssrsvp
yes, and AA comped me to Gold today without taking the challenge

Track
Yes, absolutely, as soon as I use up my SWU's and burn my miles. I'm off.

the scribbler
I'll probably switch. AA's putting 60" pitch in C

Rssrsvp
I have to burn miles also

Spiff
Yes, I am considering AA. I was thinking of NW, too, until yesterday's news there.

doc
yes- but the problem in all honesty is that if you.we keep on moving- we all lose out too! its a tough call but I tend to vote with my wallet for sure!t

doc
thats wallet

leroy11
already have. requalified for DL GM in June. Would have gone for PM if it wasn't for this. Then, two weeks ago. Was at the UA CTO buying a ticket to Toronto. She saw my GM card and said why not try UA - I'll fix it all for you. I said, alright. She made a call and within 10 mins, I was Prem Ex.

Rssrsvp
should we keep putting good miles in after bad?

PremEx
Yes. Delta has to be convinced that with all the specials and bonuses and elite matches and service improvements by other airlines, this is NOT the time to be ticking off your best customers.

doc
Yields are so high nows

Rssrsvp
From NYC, would you switch to AA or CO?

doc
either

Track
Have Delta's recent offers of cheap fares to Brazil, Japan, London, etc. been a reaction to the SWU flap?

Track
From NYC to AA

Rssrsvp
does AA have better upgrades for Europe?

the scribbler
it's a reaction to low loads

doc
there a function of low demand

PremEx
If their argument was that they didn't want to disappoint their customers because they might not have space available to use SWs, then also offer a Mileage Exchange or something if you couldn't.

JayJ
I have already stopped. Any planned effort to make gold again this year stopped when I found out about the change.

the scribbler
AA any int'l fare can upgrade with miles

Spiff
rssrsvp: definitely AA. Avoid CO

Rssrsvp
ok

Moderator
Rssrsvp....a tough call for advice from me. The reason is that we're still able to make things work now and I'd hate to bet on making this changes work or not. For right now, my message to DL is simple. I will continue to be loyal to you if I feel you will have good faith in hearing what this group has to say.....it will be VERY important for all of us to get "traction" as soon as the Web site is launched in the next few days.... We need numbers, we need voices. I hope you all understand how important this will be.

PremEx
I have stopped too. I was going for the Gold again, but with this and with the competition's deals out there, I don't think I'll be booking Delta again.

doc
yes

melvin
i guess i don't have any thing to look forward to as gold

the scribbler
we will go and have the kinds of conversations we had initially on FT

Moderator
PremEx....that's a novel idea.......might be something we can work with there...thanks.

Rssrsvp
I for one would like to stay on DL if they make changes

the scribbler
There's a lot of middle ground we could meet at

leroy11
or a mileage exchange for all those 800 segment upgrade points I can't use (like UA)

Spiff
I would stay if they back down. I'd stay and fly 2x as much if they got rid of the no upgrade on U or L fares rule.

Moderator
Can I count on you all to contribute when the site is launched to help build what we are asking for? As you might know.....it's one thing to protest, it's entirely a different thing to actually have an agreeable solution. I think we'll need a consensus to present to DL....

doc
yes

Track
Certainly

melvin
agree

leroy11
of course

JayJ
I am in Moderator

the scribbler
lets get the cards going ASAP; we're all in the airport so much...

MADFORMILES
Yes

Rssrsvp
bring back the SWU's and change the L class rule would be a beginning.

PremEx
I'll certainly help get as many Unitoids that fly Delta occasionally to pitch in. It's in our vested interest, I think.

Spiff
Moderator: yes, count me in

doc
ok

Moderator
the scribbler....you say it best, we're simply asking for middle ground which these days is better than the no ground we are looking forward to....

Track
And reinstating the Escape Plan to NYC

leroy11
could we put a design for the card on the web, then we could all download it and print cards at the local Kinkos?

doc
Also, these are not just DL issues but involve everyone

doc
These will spread and become industry standards

Moderator
Honestly, I think this idea needs the support of all FFers since if we can prove that the traveling public does have some rights, then we can use the platform on other programs in the future....

doc
No upgrades

doc
No miles

doc
Not too good!

svpii
only a few miles on DL, but I think we can't afford to let any of the airlines start to erode FF benefits w/out a protest - the others will only follow - i offer support however i can..

Rssrsvp
Moderator, once you get the site running, you should post a notice on all of the airline boards

doc
As one carrier gets away with a change- they follow like a fare increase

Moderator
leroy11, that's already done...it's an PDF file and then i don't mind printing up tens of thousands of them to hand out. We will cover any and all costs associated with this.

leroy11
great!

the scribbler
Is there going to be an article in your magazine?

PremEx
Agree. This is important IMHO not just over the upgrade issue, but the airlines willingness to change a program willy nilly with insufficient notice.

Spiff
doc: yes, just another form of collusion

Moderator
Rssrsvp.....i think I'll leave that up to you all since i'm a little wary fo someone to consider it spamming......

melvin
i.m devastated by the changes

doc
Yes recall NWA last year

doc
First EURe

doc
Then Pacific

doc
Now no efares/cyberfares - other carriers will follow the examples of DL & NW if they oull it off

Moderator
Yes, our staff is preparing space of tonight's chat and the other schedules chats and also a review of the Web site itself.....I don't think the travel business has ever seen an ePetition...but the November issue of InsideFlyer has this issue targeted....

doc
great

Rssrsvp
Moderator, what would really shake DL up would be one of the other major airlines advertising to DL flyers to change programs. Do you know anyone that will do this?

the scribbler
Excellent, Moderator!

the scribbler
Certainly any airline can email me (to address in my profile). I'll listen to any offer.

Moderator
Rssrsvp...I guess I could really turn on the heat and offer a free ad in the magazine to any airline wanting to run a "challenge" ad....might be underhanded though....let me think about that. The airlines might not bite on that anyway since it could work the reverse way sometime....

Rssrsvp
newspaper ads

doc
AA is trying to be real nice in the face of UA summer too

Rssrsvp
Moderator, in business, you have to turn up the heat!

Rssrsvp
we have nothing to lose

Moderator
Are there any other general or specific issues of this Delta change that need to be reviewed tonight. I think when we get the Web site up and running, it will take on many of the day to day things we talked about tonight.....

melvin
thats certainly is true

Rssrsvp
offer a free ad

Rssrsvp
UA will bite after the strike

leroy11
before you go, Moderator: do you have any insight on future airline partner changes / additions at DL?

Moderator
Nothing right now, but I'll look around. I know they are working on something but really don't even think they know what it is right now.......

the scribbler
well put, Moderator, because they have no idea what they've already DONE

doc
If DL thinks it can pull this off, they will try hard to do it and other carriers will follow. its almost a tacit "collusion" it seems.

leroy11
the scribbler, you said it perfectly

Rssrsvp
public awareness above and beyond the web is crucial!

PremEx
Yes Moderator...the issue of amount of notice given.

doc
What was it if anything specifically that got UA to back down from their proposed changes a while back?

leroy11
what were the proposed UA changes?

BostonBoy
Leroy: which CTO comped you on the spot?

Rssrsvp
TV, national papers

doc
Notice like NWA with the loss of miles w/ cyberfares

doc
2hrs notice

PremEx
Sat nite stay on award travel.

MADFORMILES
Can we place an add in the Delta publication voicing our concerns.

Moderator
The only thing that might shake loose......and be prepared, is that based on the news we broke today that American was severing relations with AAdvantage and US Airways, we may hear an announcement from UA announcing the very same regarding DL......please don't spread this very far......it's on;y a comment from someone i know inside at one of these programs and i might have been reading it wrong....

Rssrsvp
Northworst Airlines

Moderator
MADFORMILES...probably not, but if we really hustle these business cards and email to get people on the list, we'll have them all anyway.....

MADFORMILES
OK

doc
Yes worst! BTW- there may well have been more here tonight. i had a tough time getting on the chat, loading, the applet, it wouldn't recognize my password etc - so it may be a factor

Rssrsvp
CNN.com, etc.

Rssrsvp
I was booted from the chat once

Moderator
Doc....it was an open Air Mail in Insideflyer magazine to the then President of United Mileage Plus.....I'll fax it to you if you wish....it didn't go off very well in Chicago because i did not forewarn them i was taking the issue up. Inside United they referred to it as the "pen pal" issue.....

doc
Ill email you if you like

doc
I see

doc
That took them by surprise and VERY powerfully

Track
You know, I see DL becoming ever more sneaky. All of sudden they no longer list the round-the-world award on their internet award chart. I called up for details only to find out that the regulations have been liberalized. You can now travel to the southern hemisphere, and there is no longer a mileage limit, all for 120' mi in Y and 240' in C. Why the secrecy? Are we supposed to keep our miles until we die?

leroy11
still maximum of 6? stopovers

Rssrsvp
with the new program we are dead

Track
yes, but now up to 3 on any one continent, vs. 2 before

PremEx
Moderator, maybe some art work or graphics of a humorous nature. Show 5 seats across...all big first class seats with happy flyers wearing respective airline logos. Then show the Delta elite in his little coach seat. That guy that does the cartoons would be great.

Track
Oh yes, you can also double back now, but only to connect to another flight. That's all new.

Moderator
I think we had a nice comfortable number of people tonight to start this off. Thanks to all who are interested. We've got work to do and I look forward to seeing us be successful.

Rssrsvp
Moderator, you should try to hold another chat next week

Moderator
Good idea about the art work....i'll have our cartoonist come up with something.

Moderator
Rssrsvp...we have posted the chat schedule on the announcement of FT. These special chats are being held bi-weekly just on this issue. so next one in two weeks.

Rssrsvp
ok

Moderator
Also, watch for the official launch of www.saveskymiles.com in the next few days.....but remember, it's not live yet.

JayJ
I am sure DL will

PremEx
Can't wait to start passing out the business cards with the web address over at the Delta terminals. :o)

Moderator
Thanks all, have a good night and a clean version of this transcript will be available on saveskymiles.com when we launch.

leroy11
how is the distribution of the cards going to work?

PremEx
I just don't want any more of you Deltoids coming over to United and taking up my seats. We just gotta get Delta to keep you guys happy! ;o)

Rssrsvp
can DL legally stop you from handing out cards?

jtg_seattle
Nope!

Spiff
thanks, Moderator.

PremEx
Thanks Moderator.

Moderator
leroy11....you simply call (800#) or email us your snail mail address and we'll mail you the number you need......

leroy11
thanks a lot, Moderator, for all your help!

BostonBoy
Rssrsvp: Even if they could (which they can't), I don't think the gate agents or FAs or whoever would stop you. That's an upper management thing.

Rssrsvp
isn't it considered soliciting?

Moderator
I don't think they can legally stop you from handing them out....remember, we're "mileage moonies"

Rssrsvp
Go Toga party

Moderator
Hey, remember the sheets.......

leroy11
DL wouldn't dare. Just imagine a Red Coat walking up to a PM and stopping him. That's like pushing the member into AA/CO/UA's hands

PremEx
I'll bring the the bells.

Rssrsvp
AA would love to catch some DL flyers

leroy11
anyone going to be at the dl shareholders meeting? handing those cards out there could be interesting!

Moderator
But please, in all seriousness.....we're not trying to attack Delta. we're simply trying to research information to be presented to them in an organized way to ask that they reconsider changes they have announced to SkyMiles.

melvin
ok Moderator

PremEx
Go to your CTO or ticket counters, pick up empty ticket jackets, staple the card in there and return it to the counter. Hee hee.

Rssrsvp
Moderator, how will we know when the new site is running?

Moderator
Thanks all, and good night......a nice constructive start. You've really been wonderful tonight and I've heard some things we'll really be able to use later on. Great travels to you all......

PremEx
Night.

jtg_seattle
Cheers

doc
good night

Rssrsvp
Thanks Moderator, good luck!

Track
Bye

leroy11
good night all

Spiff
indeed. I still like DL a lot. I just don't want them to change

doc
thanks again

Spiff
take care

MADFORMILES
good night all

melvin
good nite everyone

doc
night everyone

the scribbler
thanks.

Moderator
We'll announce the new site on FlyerTalk and also in the next edition of MilesLink from us that goes out to 150,000 people.....

Chat Transcripts:
Missed out on a SkyMiles chat event? We've kept transcripts from our scheduled events and will post them for your convenience. They'll be posted as soon as they're available...

(Transcripts have been edited for brevity and editorial content)

February 3, 2003

January 29, 2003

January 27, 2003

November 16th, 2000

November 1st, 2000

October 19th, 2000

October 5th, 2000

...more to come


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