Many comments have flooded in about the Save SkyMiles campaign. Some of them are listed below.
*Some comments have been edited for content and/or brevity.
Steve Jellison - May 6, 2003
I lost my Medallion status in March because of a break in my travel due to a new hip. I received the recent letter re: changes, responded that I think it's all a sham and received an email from Delta expressing their disappointment that I was unhappy. Fortunatly, I am moving from Florida to St. Louis where I can resume my adventure with AA prieviously TWA. Their program is still in tack..I advised all of my sales staff to find alternate carriers to Delta when possible and also authorized some additional reasonable expendatures on their part if another carrier was available. There are some things that I cannot tolerate. Good luck...
Mike Seidenman - May 1, 2003
After writing the following letter, I decided to stick with Delta until I re-qualify for PM under the old plan in hope that Delta will make changes to the program.
Mike Seidenman - May 1, 2003
Subj: Reply to note regarding Medallion program changes
Rusty Cartmill - May 1, 2003
After 5 straight years at Gold level, Delta drove me away to OnePass in 1999 with LUser (now insULT) fares.
GBS - April 30, 2003
Northwest and United matched my Delta status without flying a mile. I doubt if it had worked the other way and Delta appears to not want my business so I'm staying away.
Marvin B. Cheser - April 30, 2003
For years I flew out of Washington, DC for business purposes on United with Premier Executive status evey year. I then moved to Pensacola, FL and switched to Delta because United does not have service to Pensacola. I have qualified for Silver Medallion status but find it increasingly hard to continue to give Delta my business. They seem to be doing their best to anger their business travelers with their policies and new restrictions, oblivious to the fact that most businesses require the use of the least expensive fares available. The Delta fares are becoming increasingly non-competitive. I am planning a trip from PNS to Washington National, and the fares on Delta are $1,140. For flights on the same days, at approximately the same times, the fares on U.S. Airways are $180!!! That is correct, $180 versus $1,140. This is a no-brainer! Between the expensive fares, restrictive policies, frequently poor service, difficulty in obtaining reasonable seats, and poor on-time experience, I am having an exceedingly hard time justifying (to myself) the continued use of Delta. My e-mails to Delta have gone unanswered (not even a form letter response in return). In all of my time at the various airports, I have not heard any favorable comments regarding Delta, especially from the business frequent flyers. Continental, U.S. Airways, and AirTran are all looking better every day.
Tom H. - April 29, 2003
I have attained Platinum level for several years. I had always preferred Delta due to the ability of attaining the different levels of Medallion status through segments. The membership in the Crown room, (a necessity flying into and out of Atlanta) and upgrades at time of booking were the only real perks I enjoyed.
RonnieD - April 28, 2003
Southwest was my airline of choice prior to Delta. I chose Delta over Southwest as I found they typically matched fares on the same routes and I got perks. Now that perks have gone by the wayside, Southwest once again has my business and on routes they do not fly, United is my mode. United matched my Delta status. So Delta has not seen any ticket purchases from me since I flew the last ticket booked before they screwed their loyal flyers. So they just lost another Gold Medallion member.
Dr. S. Giorgianni - April 26, 2003
I have over 2,700,000 base miles on Delta and I do it because I love the rank and file people who work for the airline. Lately though there have been several ill advised policy and service changes reminicient of Eastern Airlines that are petty and inconvenient.
Mike C - April 26, 2003
I am so tired of Delta playing the sympathy card. I feel badly that they are having financial difficulty, but we should remember that ALL of the airlines (Delta included) where in MAJOR financial distress prior to 9-11-1 (which they always bring up as THE cause of their current mess). No, 9-11-01 did not help Delta's financial misfortune but Leo and the gang are trying to play on our emotions to bail them out of years of really poor business decisions. I GIVE UP. I applaud the efforts of the leaders of this website. However, I think it will be for not. I am a PM (for 3 years) and I am going to take my 120 segments and 100,000 miles and go elsewhere. I can only be loyal to a point. Delta certainly has not shown ANY loyalty to us. They must take us for blooming idiots. I might lie in Alabama, but I am no Forrest Gump!
Bruce L - April 25, 2003
I have been Delta loyal for 12 years. Gold/Platinum the entire time. Very disappointed in Delta's lack of loyalty to the those who attempt to squeeze, cajole, beg, and spin reasons to corporate travel types to keep us on Delta. There is no longer any reason to fight. I have accepted the alternatives, which have opened my eyes more than I expected. Not only do other carriers seem to have equal or better quality of service, some of them have the direct flights that I use to avoid in order to keep the segments up. Then came March 1. The 35 points in my account went to zero. Because I went from Platinum to Gold?? A nice way to say thanks for all your years of loyalty. Also noted, as have others, that the RT K fare increased substatially on my LAX to East Coast trips after Feb 1. Perhaps there are too many of us that, in Delta's opinion, don't deserve the perks unless we ante up the hefty premium. Just drop us into the world of also rans. Wonder why Southwest and Jet Blue are the only 2 to report profits for the 1st quarter?
Ed M - April 25, 2003
Just thought I'd pass this along.
David Bullard - April 25, 2003
With Delta I am a long time Platinum member and an "old Flying Colonel" working on my second million miles. I have written numerous letters to "Leo" and Patricia Miles. In fact I received a personal call from Patricia Miles' office. As said, Delta's changes to the Medallion program moves them down in the class with other airlines. For some reason they don't seem to care to take care of their most loyal customers plus their airfares are going through the roof!!!! I have flown Delta because in the past I was was given the unlimited upgrades and was able to fine competitive fares-this is not he case any more. I flew 160 flights last year with Delta and was able to be upgraded to first class on most all of these flights-based on the new program i would have the "opportunity" to be upgraded on only about 40-50 flights. I like everyone else have always liked flying Delta. Unless changes are made to the Skymiles program before the start of next year, I plan on switching to another airline who I'm sure will happily reward me for my loyality and regular flights with their top travel level. DELTA YOU BETTER MAKE CHANGES QUICKLY ARE YOU WILL BE LOSING A TREMENDOUS NUMBER OF YOUR MOST FREQUENT FLYERS!!!!
Terry M. - Tampa - April 25, 2003
I have been loyal to Delta for many years as I was once a Flying Colonel. I have over 1 million miles and have been Platinum Medallion for the past 3 years, after I began to fly Delta almost exclusively. It was because of the fequent flyer program that I chose Delta! Their marketing worked.
W Sean White - April 24, 2003
I now have 45 segments, but only 19,396 air miles towards my Silver Medallion. All my trips are for business, so everyone knows one must watch the cost. When does Delta consider a customer a "Loyal Customer"? After he/she has reaches a medallion level or when he/she continues to fly Delta week after week. I have projected when I will reach Silver Medallion. It will take me an estimated 53 segments. I would be 7 short of Gold Status. What is truely sad, all these segments have been since January 20, 2003. Why am I even staying??
Brad B - April 24, 2003
I have been a platinum medallion member for four consecutive years flying at least twice weekly. Delta continues to amaze me with their smacks in the face. I received and an email today congratulating me on being on my way to "Gold Medallion." Gold used to be an afterthought, now I am being congratulated for being "on my way!" Yippee!
Doug C - April 24, 2003
I am a Platinum Medallion member(qualified with miles and segments)that is thankful Delta's changes allowed me to see how much better it can be elsewhere. I wrote NorthWest Airlines in January and asked, in light of the changes with Delta, if they would match my platinum status. After sending them proof of my travels, I was awarded Gold with NorthWest within a week(they stated Platinum had to be earned with them). When I got my card I was suprised how much better their program is run. It takes 20/40/60 segments to acheive silver/gold/platinum, I get unlimited upgrades as a gold member, 100% mileage bonus and once platinum it is 125%. You can fly Continental Airlines with the same status and the miles go to your Northwest account. Good bye Delta
Mark - April 24, 2003
Delta basically is asking their most loyal travelers to use their employers cash to overpay for tickets for the employees own personal gians. Delta wins because they get higher fairs and the travelor wins because their personal FF acct. increases. How would Delta feel if their employees are buying supplies or equipment at higher costs just so those employees can receive a kick back. Shame on you Delta for encouraging that type of behavior. My company is doing everything they can do to ensure we don't do business with a company with such low morals.
Jay Theiler - April 24, 2003
The change in the Delta program was a benfit in disguise. I never flew other airlines and am now quite happy to find that the competition offers a better product and better service all the way around - not something I would have discovered had they tried to keep my business. I have nothing against Delta, I'm sure they will be able to lower their costs without one more Platnium Medallion flyer (on segments), but I am very pleased to have had the opportunity to try soemthing new. I sent Delta an email, but never heard anything. I know they are hurting, but I really liked them!! There should have been another way......
B. Gardner - April 24, 2003
As a Million Miler and Platinum for the past three years you could say I am a loyal Delta flyer BUT I feel betrayed. I will no longer push the travel office to get me Delta ,even if it is not the lowest cost, as the rewards no longer support brand loyality. Tt appears they have forgotten and no longer appreciate the loyal customer.