Many comments have flooded in about the Save SkyMiles campaign. Some of them are listed below.
*Some comments have been edited for content and/or brevity.
T F Smoak - October 27, 2003
It's very apparent to me that Delta has put it's future in the hands of some Junior MBA's that really are, in their perception, trying to save the firm, and serve the stockholders. As both a stockholder and Medallion member with almost 500,000 lifetime miles, here's something they're really missing: The affect on corporate travel decisions.
Abigail - October 24, 2003
Someone else mentioned the international program, which is the one that affects me as well. Previously, 5 intercontinental segments qualified for silver medallion. Not anymore. So now you can fly less, but pay more, and get better status. That's not frequent flyer. That's higher-paying. call it what it is. More to the point: medallion members have the advantage of using business class check-in. This is at NO extra cost to the airline. Business-class members, duh, get business class check in anyway. So why do those of us who fly 6 or 7 times a year, round trip, on international flights, who specifically select delta because of the check-in advantages, now get stuck with the cattle? Frankly, if I'm going to have to use regular check in, I'll do it on a better airline, like KLM, or at a lower price.
Jim Ricci - October 23, 2003
I have been a very loyal Delta Platinum member for over 5 years now and am appaled at what has happened to this once fine airline. Customer service has slipped, the "new" SkyMiles Program is lousy, though Delta keeps telling us that this is what "us" wants. Who's "us"? Stock brokers in New York? Leo Mullins should hang his head low for trying to run this airline into the ground.
G. Back - October 23, 2003
I am a long time Gold Medallion flyer, and for the last few years have come within one more flight of being Platinum. I am also self-employed and a dollar saved on airfare is a dollar I keep in my pocket. I fly roundtrip Atlanta to either New York or Orlando every week of the year except Thanksgiving and Christmas/New Years weeks. Based on the new rules I will just barely make Silver this year if I am lucky. I fly 50 round trips per year, but to Delta I am not worth bothering keeping as a customer. When I no longer get the 100% bonus miles from being Gold I'm going to another carrier.
evander smith - October 22, 2003
i hear you people complaining..but i disagree.. there are to many elite members now, GET RID OF SOME OF THEM. when i call for a upgrade half the time i dont get it. there is only so many seats up front so why are you complaining. its called a complimentary upgrade base on availability not a automatic upgrade.im a gold person and when i get it im happy and when i dont so be it.i see some elite members act like the biggest jerks to the delta employees like they think there god because the platnium or gold get a freakin life if your that content ona first class seat go out and buy one. you buy a $399 coach ticket and cry like a baby if you cant get a upgrade on one of the segments. boo hoo.
R. Fuller - October 22, 2003
This is my second year of being a Platinum Member of Delta's skymiles program. I have already qualified as Platinum under the new guidelines. My corporate travel office does the same as everyone elses and books the lowest available fare. So, 1/2 of all these trips are an L or U fare, I still made Platinum status. I use our local airport since Delta is the only choice, otherwise, I would be forced to bounce around to other airlines and doubt I would make any status anywhere. I am currently able to upgrade about 95% of the time. However, effective Jan 1st, unless I screw my company and only make last minute reservations, I will find that I will quickly run out of "Points for Upgrades" and even though I am one of their best customers will not enjoy the benefits of that. This is a bad business decision. Since I will be traveling so often in the back of the plane, I might as well go to a larger airport, avoid ATL and get truly cheaper fares for my company.
Wayne Austin - October 17, 2003
I'm facing the probablilty of not even making Silver Medallion this year due to the reduced miles awarded for 2 roundtrips to Europe in addition to my domestic flights.
Gary Scandiff - October 14, 2003
I'm a gold medallion Delta traveller. I've flown more miles and more segments this year than last year. However, because of Delta's new program, it doesn't look good for me mantaining my gold status for next year. I'm staying loyal to Delta through the end of 2003 with the hopes of somehow meeting their qualifications. If I don't, I promise to switch my loyalties to AirTran where I will be appreciated. They fly pretty much everywhere I travel to. Their prices are ridiculously lower than Delta's, most of their airplanes are brand new and state of the art. For a lousy $35.00, I can pay for an upgrade to business class when I book the flight! No longer will I have to set my alarm clock for 2:00am for a 2:00pm flight, twelve hours later, as required by Delta for an upgrade on a discounted fare! Delta, I hope you're listening!
Diane - October 12, 2003
I could rave on and on about the way Delta treats all the loyal passengers.....but.....I would only repeat what has been said. I just came back from overseas and yes I flew the lowest fare as that is within the guidelines set by my company. The flight attendants are great, but they have a sad look in their eyes. I made a stop over between the mainland and Hawaii and usually there is island music and a festive air to the flight....not this time. MMMMMMMMmmmmm.
Andy Myers - October 12, 2003
I want to congratulate the management of Delta for finding a sure-fire way to lose loyal customers; and, offer my condolences to the employees of Delta for having put up with disgruntled customers due to the superior (sic) efforts of their management.
T. Bone - October 6, 2003
Basically Delta is saying if your stupid enough to pay a ridiculous fare, they will "reward" you with the actual miles flown. If you are a frequent flier that is smart enough to shop for a fair and reasonable fare, you will be "penalized" and not receive credit for total miles actually flown. I have been flying Delta since the mid 80's and they can now take there new program and shove it !
Bob - October 6, 2003
I could reiterate everything that has already been said on this board, however, as it gets later and later in the year, I think it is more productive if Delta knows that their best customers will be leaving in droves.
Roy Kiefer - October 2, 2003
I upgraded to the American Express Platinum card because of the FREE COMPANION Certificate when you renew the card after a year. I just received my companion ticket and see it excludes L, U and T class fares. Nowhere did it state this in the free companion ticket offer. I think this is false advertising and misleading to customers. I contacted Delta and they said take it up with American Express. I just spent 30 minutes on the phone with American Express and they said it is a Delta policy on any restrictions. It does not say anything about the fare restrictions on the American Express site on the free companion ticket information.
John Wills - October 1, 2003
I am also one of the frustrated Medallion fliers that has had just about enough of this nonsense. I have had to rely on segments for the past four years to retain my Platinum status even though the bulk of my flying is East Coast segments.
Joy Johnson - September 29, 2003
Like so many others, I have a relatively long history with Delta. In the last seven years I have always been Gold or Silver. Most of the time this was from segments. When the changes were announced I thought I would see how it all shook out. Well, As of July 1st I have 30 segments but only 9,000 miles. I have received my Gold status from US Airways. I thought that I would photocopy it and send it to Delta to let them know where their business went. Of course, when I tried to find a person to whom to address it, I was out of luck. Interestingly, I called US Airways Dividend Center with an unrelated question and was given a name and fax number of the manager for my region. I was told that whenever I have a concern to contact her. I almost fainted. I don't remember that service ever from Delta.
Brian - September 29, 2003
Be careful....I saw a post encouraging people to switch to Continental's One Pass Program. Due to the alliance with Delta, One Pass has been changed to provide only 50% mileage on discounted fares. I have left Continental. If I can't get full mileage on my $300 roundtrip from L.A. to Detroit, I am surely not going to give them the money when I HAVE to pay the walk up $1200 L.A. to Newark fare. I am the one that they are trying to attract with this new program, and it had just the opposite effect. Thanks Delta employees.....you are the best in the air. I feel badly your management has done this to you. You have gone from the upstanding symbol of quality in the air to a flying Walmart.
Phil H. - September 26, 2003
Last year I was silver on Delta and USAW. Since the changes, I only fly Delta as a last resort. I'll hit gold with USAW in another month. Guess what Delta? I've found the service at USAW to be outstanding, the staff friendly and professional. Even if Delta revises the Skymiles program back to the way it used to be, I doubt I'll be back. USAW has earned my loyalty.
Rex Stanley - September 26, 2003
I am a Million Miller and have been platium for ten years. In general I have always been pleased with Delta, its employees, and the Sky Miles program. Like so many other Medallion flyers, I have over the years, frequently purchased tickets on Delta when cheaper flights were avalable on other airlines. In others words, I worked to keep that platium status and also considered my self a loyal Delta customer. Some years I reach Platium status from miles some years from segments and some years both. After looking at this years program changes, it was obvious to me that Delta has no appreciation for my loyalty or my business. Very early in the year I it was obvious that the majority of my busineess trips would be closer to home this year. Under the old program it would be one of those reach platium by segments not miles years. It was also very obvious that even buying expensive tickets on every flight I would not make platium. As a result almost half of the flights I booked this year have been on other airlines. Still have not decided who is going to get my business next year but I will be moving it somewhere. Congratulations to the management at Delta! No other airline could have taken me away but you managed to drive me away in one year.
Patrick - September 26, 2003
2001- 42 Flights/Segments (all "L" fares) Reached medallion for the first time. Strived to improve my status the next year.
anonymous - September 26, 2003
I am a delta flight attendant and have been appalled at the way delta has been treating it's most loyal customers for some time now. i've written several letters, none of which got a response. now, after seeing the ad in usa today, i am going to try to send a letter straight to leo mullin himself. i realize that delta is trying to save money like everyone else, but if we lose our most important customers, the lifeblood of our company, the frequent flyers, then not only does delta go out of business, but i am out of a job. i want all frequent flyers out there to know that i am rooting for you, and trying my best to knock some sense into our idiotic management. hopefully together we can turn this thing around before it's too late!